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As a safety precaution for our customers, it is our policy to not accept any returns on ink, needles, machines, pigments or tubes. We do understand that things do happen, and in those scenarios we encourage you to email us at firstname.lastname@example.org. For defective products, replacements will be sent out. For items no longer desired, the products must be sent back to us in new and unused condition and will be refunded in the form of a store credit only. All issues must be reported within 2 days after shipment arrives and all returns must be made within 30 days of the original invoice date. The buyer is responsible for shipping charges to send the item(s) back, and credit will not be given for the original shipping price. Returns are also subject to a restocking fee of up to 20%.
All of our items shipped from Dallas, TX, USA. Orders placed by 2pm CST M-F will ship the same day, subject to availability. Standard shipping is through FedEx & UPS and services available for most items are: Ground, 3 day select*, 2nd day air*, and Next Day Air*. To calculate shipping costs for desired service, add the items to your cart and enter your zip code to calculate freight costs. *Please note that deliveries by FedEx & UPS are made only Monday-Friday. When choosing your shipping method, do not calculate Saturday. For example, orders placed on Friday with Next Day Air as the shipping method will not arrive until the following Monday.
We offer free shipping on orders totaling over $150 that are shipping inside the United States. Orders that qualify for free shipping will be sent out via FedEx or UPS Ground.
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder may be cancelled anytime prior to shipping.
Customer is responsible for additional charges in case(s) of missed delivery, re-delivery and refused packages.
Customers are responsible for additional charges that may occur due to package interception for address changes. It is the responsibility of the customer to confirm the billing and shipping information after placing an order.
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