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Why do I need to create my account?
For fast check out, shipping to multiple addresses and keeping a track of your orders we require all the customers to create an account.
How do I create my account?
There is a tab on the home page which says “My Account”, please click on it. First time users will need to click on “New Customer” and create a new account and provide the information it asks for. The system then saves your account information and you do not need to create it for next time. For returning customers you can just click on “Sign in” and log into your account and check out in a few clicks.
Can I do a guest check out?
For security and verifications reasons we do not allow guest check outs.
What do I add to my wishlist?
You can add any product that you want to buy in future or later to your wishlist. We will send you updates (if any) about those products in the mail.
What do I do to compare items?
You can add more products of the same category in this feature and compare the prices for different brands and specifications.
Do you have free shipping available?
We offer free shipping on orders totalling over $150 that are shipping inside the United States. Orders that qualify for free shipping will be sent out via FedEx or UPS Ground.
When will my order ship?
Orders placed by 2pm CST M-F will ship the same day depending on the availability of the item.
How long will my order take to get delivered?
It depends on the shipping speed that you choose while placing the order.
We have standard shipping through FedEx & UPS and services available for most items which are: Ground, 3 day select*, 2nd day air*, and Next Day Air
How do I calculate my shipping fee?
To calculate shipping costs for desired service, add the items to your cart and enter your zip code to calculate freight costs. *Please note that deliveries by FedEx & UPS are made only Monday-Friday. When choosing your shipping method, do not calculate Saturday. For example, orders placed on Friday with Next Day Air as the shipping method will not arrive until the following Monday.
Can I return or exchange my order?
As a safety precaution for our customers, it is our policy to not accept any returns on ink, needles, machines, pigments or tubes. However we do understand that things do happen, and in those scenarios we encourage you to email us at firstname.lastname@example.org. And our customer service representatives will try their best to work with you
My package was not delivered due to the wrong address. What should I do?
Customers are responsible for additional charges that may occur due to package interception for address changes. It is the responsibility of the customer to confirm the billing and shipping information after placing an order.
Can I add more items to my order?
Yes you can add more items to your order. Once you have placed the order please email both of your order ids to us so that we can combine shipping or use the code [insert code] to let us know that it is one order.
Can I use more than one coupon or discount?
Our system limits only one coupon code per order so we suggest using the code that provides you with the most value!
Product is out of stock
We work hard to have the best product selection for you, however sometimes demand exceeds supply! Do not worry. We will get them fast. The best way to find out when your product is back in stock is to reach out to us at email@example.com and we will do our best to update you about product availability.
My items are defective, what do I do?
In case of defective products, replacements will be sent out. All issues must be reported to our customer service at firstname.lastname@example.org within the 2 days after the shipment arrives. The buyer is responsible for shipping charges to send the item(s) back, and credit will not be given for the original shipping price.
I ordered the wrong products. What should I do?
For items no longer desired, the products must be sent back to us in new and unused condition and your order will be refunded in the form of a store credit only. All issues must be reported within 2 days after shipment arrives and all returns must be made within 30 days of the original invoice date. The buyer is responsible for shipping charges to send the item(s) back, and credit will not be given for the original shipping price. Returns are also subjected to a restocking fee of up to 20%.
Can I cancel my order?
Orders cannot be cancelled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exception to this is for products that are backordered. A backorder may be cancelled anytime prior to shipping.
Do you have a storefront where I can shop?
Our store is located in Dallas, TX. Please contact us at email@example.com for information about visiting us in person.
My discount code is not working.
We sincerely apologize for this inconvenience! Please sign up for our latest discount codes and updates at our homepage or reach out to us at firstname.lastname@example.org and we will be happy to provide you an updated discount code.
What methods of payment do you accept?
We accept all major credit cards or debit card transactions in USD.
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Can not find answers, please contact our customer service.
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